Terms and Conditions of Use – The Cater Crew
Effective date: 13 July 2026
Last updated: 13 July 2026
1. Introduction
These Terms of Service (“Terms”) govern your use of the website thecatercrew.com.au and any services offered by Super Natural Eatery Pty Ltd (ABN 60 158 919 254), trading as The Cater Crew (“we”, “us”, “our”). By accessing or using our website, placing an order, or submitting an enquiry, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
2. About Us
Entity name: Super Natural Eatery Pty Ltd
Business name: Cater Crew Perth
Trading as: The Cater Crew
ABN: 60 158 919 254
Registered address: 2/18 Peel Road, O’Connor WA 6163
Website: thecatercrew.com.au
Email: hello@thecatercrew.com.au
Phone: 08 6285 4504
3. Use of This Website
By using thecatercrew.com.au, you agree to:
- Use the website only for lawful purposes and in a manner that does not infringe the rights of others
- Not attempt to gain unauthorised access to any part of the website or its related systems
- Not use the website to transmit any harmful, offensive, or misleading content
- Not reproduce, distribute, or commercially exploit any content on this website without our prior written consent
We reserve the right to suspend or terminate access to our website for any user who breaches these Terms.
4. Ordering and Services
4.1 Online Ordering Platform
Catering orders are processed through our third party online ordering platform, Flex Catering. By placing an order through this platform, you also agree to Flex Catering’s own terms and conditions and privacy policy, which are available on their platform at the time of ordering. The Cater Crew is not responsible for any technical issues, errors, or outages on the Flex Catering platform.
4.2 Delivery
We offer delivery services subject to the following conditions:
- Free delivery is available for orders exceeding $100 within our standard delivery zone. For orders outside this zone, courier services will be arranged and associated courier costs will be payable by the customer.
- Delivery timing: Due to traffic and other conditions, delivery times may vary by approximately 10 minutes. We appreciate your patience.
- Equipment collection: Following your function, event, or meeting, our team will arrange collection of any hired or reusable items at a mutually agreed time. Please contact us to arrange collection and avoid any interruption to your event. Additional charges may apply for setup, packing, cleaning, or deliveries outside our standard terms — please contact us to discuss.
- Inclusions: Orders will include napkins, cutlery, cups, and similar items where specified on the individual product listing. Additional essentials can be arranged upon request.
Trading Hours: We operate Monday to Friday, 7:00am to 5:00pm. Weekend and public holiday deliveries may be available — please contact us in advance to discuss availability and any associated fees.
4.3 Menu Selection and Order Changes
- Please confirm your final menu selections at least 2 business days before your booking date.
- Last-minute changes are accommodated where possible. In some cases, we may suggest substitutions based on availability to ensure the best experience.
- Same-day and last-minute orders are accepted subject to availability. Please contact us directly to discuss your requirements.
4.4 Cancellations
If you need to cancel an order, please notify us as soon as possible:
- Cancellations made at least 24 hours before your event will generally incur no charge.
- Cancellations made at least 48 hours before are required for larger orders.
- Cancellations made with less notice may incur charges to cover stock loss and labour costs already committed.
4.5 Payment Terms
We accept the following payment methods: cheque, EFT, Visa, MasterCard, and AMEX. Please note that a credit card surcharge may apply. For first-time customers, a 50% deposit is required upon order confirmation, with the remaining 50% due within 7 business days following your event. All quoted prices are inclusive of GST.
4.6 Refund Policy
Your satisfaction is important to us. If there is an issue with your order — including incorrect products, missing items, or quality concerns — please contact us at hello@thecatercrew.com.au within 48 hours of delivery. We will issue a refund or credit note for any affected items upon review of your claim.
4.7 Price Adjustments for Advance Bookings
For functions booked more than 6 months in advance, prices may be subject to an increase of up to 10% within 3 months prior to the event date, reflecting supplier price changes. We will notify you of any such adjustment in advance.
4.8 Force Majeure
The Cater Crew will not be held liable for failure to fulfil an order due to circumstances beyond our reasonable control, including but not limited to extreme weather events, natural disasters, fires, government-imposed restrictions, or other unforeseeable events. In such circumstances, we will work with you to find an appropriate resolution.
4.9 Dietary Requirements and Allergens
While we make every effort to accommodate dietary requirements and allergens, The Cater Crew sources food from a range of third party suppliers and partner stores. We cannot guarantee that any menu item is entirely free from allergens. If you have a severe allergy or specific dietary requirement, please contact us directly before placing an order.
The Cater Crew accepts no liability for any allergic reaction or dietary issue arising from failure to disclose dietary requirements at the time of ordering.
4.10 Custom Quotes
For larger or more detailed events, we offer custom catering quotes. Quotes are provided in good faith based on the information supplied to us and are subject to availability. A separate agreement or order confirmation may be required for custom events.
5. Food Sourcing and Third Party Suppliers
The Cater Crew sources food from a range of reputable third party suppliers and partner stores, some of which are featured on our website. The inclusion of supplier logos or brand references on our website does not constitute a formal partnership, endorsement, or affiliation beyond our existing supplier relationships.
We take reasonable care to ensure the quality and consistency of food sourced through our suppliers, but we are not liable for issues originating at the supplier level that are beyond our reasonable control.
6. Pricing
All prices displayed on our website or ordering platform are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price confirmed at the time your order is placed.
7. Intellectual Property
All content on thecatercrew.com.au, including text, images, logos, graphics, and design elements, is owned by or licensed to Super Natural Eatery Pty Ltd and is protected by Australian and international copyright and intellectual property laws.
You may not reproduce, copy, distribute, or use any content from this website for commercial purposes without our prior written consent. You may share links to our website and reference our content for personal, non-commercial purposes provided you attribute The Cater Crew as the source.
8. User-Generated Content
8.1 Reviews and Testimonials
By submitting a review or testimonial to us (whether via our website, email, or social media), you grant The Cater Crew a non-exclusive, royalty-free, perpetual licence to publish, reproduce, and use that content on our website, social media profiles, and marketing materials. You confirm that any review or testimonial you submit is honest, accurate, and your own original content.
8.2 Social Media and Tagged Content
Our website may link to The Cater Crew’s social media profiles, including Instagram. Content on these platforms posted by third parties (including tagged images) is not controlled by us and is subject to the relevant platform’s terms. If you are featured in content on our social media profiles and wish to raise a concern, please contact us at hello@thecatercrew.com.au.
9. Third Party Links and Platforms
Our website may contain links to third party websites and platforms, including our online ordering platform, social media profiles, and partner websites. These links are provided for your convenience only. We do not control these third party sites and are not responsible for their content, privacy practices, or terms of use.
Visiting a linked third party website is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by Australian law, The Cater Crew and Super Natural Eatery Pty Ltd will not be liable for:
- Any indirect, incidental, special, or consequential loss or damage arising from your use of our website or services
- Any loss or damage arising from reliance on information published on our website
- Any interruption, error, or unavailability of our website or ordering platform
- Any loss arising from a third party supplier, delivery partner, or platform
Our liability for any claim arising from a catering order is limited to the value of that order.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including consumer guarantees that cannot be excluded by contract.
11. Disclaimer
The information on thecatercrew.com.au is provided in good faith for general information purposes. While we take care to keep our website accurate and up to date, we make no warranty or representation regarding the accuracy, completeness, or suitability of any information on this website.
Menu items, availability, pricing, and supplier details are subject to change without notice.
12. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Governing Law
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Western Australia.
14. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on our website with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
15. Contact Us
If you have any questions about these Terms of Service, please contact us:
The Cater Crew
2/18 Peel Rd O’Connor, Western Australia 6163
Email: hello@thecatercrew.com.au
Phone: 08 6285 4504
Website: thecatercrew.com.au
These Terms of Service were prepared for Super Natural Eatery Pty Ltd (trading as The Cater Crew) and reflect the business’s operations as at the date of publication. They do not constitute legal advice. If you require formal legal advice regarding your terms of service or consumer law obligations, please consult a qualified Australian commercial law practitioner.