How The Cater Crew Collects, Uses and Protects Your Personal Information
Effective date: 13 July 2026
Last updated: 13 July 2026
1. Introduction
Super Natural Eatery Pty Ltd (ABN 60 158 919 254), trading as The Cater Crew (“we”, “us”, “our”), is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights in relation to that information.
By using our website at thecatercrew.com.au, submitting an enquiry, placing an order, or signing up to our mailing list, you agree to the collection and use of your information as described in this policy.
2. Who We Are
Entity name: Super Natural Eatery Pty Ltd
Business name: Cater Crew Perth
Trading as: The Cater Crew
ABN: 60 158 919 254
Registered address: 2/18 Peel Road, O’Connor WA 6163
Website: thecatercrew.com.au
Email: hello@thecatercrew.com.au
Phone: 08 6285 4504
3. What Personal Information We Collect
We may collect the following types of personal information:
Contact and identity information:
- Full name
- Email address
- Phone number
- Business name (for corporate enquiries)
Order and transactional information:
- Delivery address
- Order details and dietary requirements
- Payment information (processed securely by our third party ordering platform, Flex Catering — we do not store payment card details directly)
Communication information:
- Messages submitted via our contact form
- Enquiries submitted by email or phone
Marketing information:
- Email address and any other details provided when signing up to our mailing list
- Communication preferences
Technical information:
- IP address, browser type, device information, and website usage data collected automatically via cookies and analytics tools (see our Cookie Policy for full details)
4. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you — when you complete our contact form, place an order via our ordering platform, sign up to our mailing list, call or email us, or interact with us on social media
- Automatically — when you visit thecatercrew.com.au, certain technical information is collected automatically via cookies, pixels, and analytics tools
- From third parties — we may receive information about you from our ordering platform (Flex Catering) or third party marketing platforms when you interact with our services through those channels
5. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
- To process and fulfil your catering orders
- To respond to enquiries submitted via our contact form or by phone or email
- To send you direct marketing communications, including our mailing list (where you have consented or where permitted by law)
- To improve our website and services using anonymised analytics data
- To comply with our legal obligations
- To manage our relationship with you as a customer or prospective customer
We will only use your personal information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.
6. Direct Marketing
We may use your personal information to send you marketing communications about our services, promotions, and events. We will only send you direct marketing where:
- You have provided your consent (for example, by signing up to our mailing list), or
- You are an existing customer, and we are marketing similar services to those you have previously enquired about or ordered, and you have not opted out
We use third party email marketing platforms to manage and send our marketing communications. These platforms are based outside Australia and your personal information may be stored on servers located overseas. We take reasonable steps to ensure these providers handle your data in accordance with the APPs.
You can opt out of direct marketing at any time by:
- Clicking the “unsubscribe” link in any marketing email we send you
- Contacting us at hello@thecatercrew.com.au or 08 6285 4504
We will action all opt-out requests promptly and within the timeframes required by the Spam Act 2003 (Cth).
7. Disclosure of Personal Information to Third Parties
We may disclose your personal information to the following third parties:
Flex Catering — our online ordering platform, which processes your order details, delivery address, and payment information. Flex Catering has its own privacy policy governing how it handles your data.
Google Analytics — we use Google Analytics to collect anonymised information about how visitors use our website. Google may store this data on servers outside Australia.
Meta (Facebook/Instagram) and TikTok — we use advertising pixels from these platforms to measure the effectiveness of our marketing campaigns. These platforms may use the data collected in accordance with their own privacy policies.
Email marketing platforms — we use third party platforms to manage our mailing list and send marketing communications.
Third party food suppliers — The Cater Crew sources food from a range of third party suppliers and partner stores. Your personal information is not shared with these suppliers unless it is strictly necessary to fulfil your order.
Legal and regulatory bodies — we may disclose your information where required by law, a court order, or a regulatory authority.
We do not sell your personal information to any third party.
8. Overseas Disclosure
Some of the third party services we use may store or process your personal information on servers located outside Australia, including in the United States and European Union. Where this occurs, we take reasonable steps to ensure these providers are bound by privacy obligations at least equivalent to the APPs.
9. User-Generated Content and Social Media
Our website may display customer reviews and testimonials. If you submit a review, you consent to us publishing your name and review content on our website and associated marketing materials.
Our website may link to The Cater Crew’s social media profiles, including Instagram. Content on these platforms — including tagged images posted by third parties — is subject to the respective platform’s terms and privacy policies and is not controlled by us. If you are tagged in content on our social media profiles and wish to have it removed, please contact us at hello@thecatercrew.com.au.
10. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure hosting of our website
- Use of reputable third party platforms with their own security measures
- Limiting access to personal information to staff who need it to perform their role
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
11. Access and Correction
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, out-of-date, or incomplete information.
To make a request, contact us at:
Post: 2/18 Peel Rd O’Connor, Western Australia 6163
Email: hello@thecatercrew.com.au
Phone: 08 6285 4504
We will respond to your request within a reasonable timeframe and in accordance with the APPs. In some circumstances we may be unable to provide access (for example, where it would unreasonably impact the privacy of another individual) and will explain our reasons in writing.
12. Complaints
If you believe we have breached this Privacy Policy or the APPs, you may make a complaint by contacting us at hello@thecatercrew.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Cookie Policy or how we use cookies on thecatercrew.com.au, please contact us:
The Cater Crew
2/18 Peel Rd O’Connor, Western Australia 6163
Email: hello@thecatercrew.com.au
Phone: 08 6285 4504
Website: thecatercrew.com.au
This Privacy Policy was prepared for Super Natural Eatery Pty Ltd (trading as The Cater Crew) and reflects practices as at the date of publication. It does not constitute legal advice. If you require formal legal advice regarding your privacy obligations under Australian law, please consult a qualified privacy law practitioner.